Chock-full of valuable tips, techniques, illustrative real-worldexamples, exhibits, and best practices, this handy and concisepaperback will help you stay up to date on the newest thinking,strategies, developments and technologies in knowledge management. Order your copy today!
What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.
A practical roadmap for developing successful e-businessstrategic plans E-Business Expectations provides a critical reviewof the process of evolving a product or service from prototype topractical technology. Written by renown expert on technologyissues, this book provides business executives and managers withtools they can use to position their product or service to bestsatisfy their customer's needs. It guides readers from unrealisticto realistic expectations of what a firm's technology can bring toits e-business strategy. This book provides managers with a solidfoundation for creating realistic technological expectations fortheir e-business in terms of repeatability, scalability, operatingenvironment, resource requirements, and compatibility issues. Bryan P. Bergeron (Brookline, MA) has over thirty years'experience designing and working with computers and electronics. Heteaches technology and business at Harvard Medical School and MITand is Editor in Chief of e.MD, Technical Editor of PostgraduateMedicine, among others. Dr. Bergeron is President of ArchetypeTechnologies, Inc., a technology consulting firm.
Provides a complete overview of what XBRL is and how companies can use it effectively. Explains the benefits of XBRL to corporate executives (CEOs, CFOs). Written in nontechnical language that financial managers can understand. Provides numerous examples and illustrations.
Comprehensive and concise, this handbook has chapters on computing visualization, large database designs, advanced pattern matching and other key bioinformatics techniques. It is a practical guide to computing in the growing field of Bioinformatics--the study of how information is represented and transmitted in biological systems, starting at the molecular level.
ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in CRM. "Once again, Bryan Bergeron proves that he is ahead of the curve when it comes to understanding the value of customer relationships. This remarkable book is geared not only toward corporate executives with mega-investments in CRM, but can also be successfully applied to the street corner vendor. His articulate and sensitive style brings this highly involved subject matter to a level we can all understand." —Michael Cusack, author of Online Customer Care: Strategies for Call Center Excellence "Managing relationships with customers has become a critical organizational competency. Bergeron has done a superb job of presenting the breadth, complexity, and nature of CRM. This book provides a fabulous and actionable grounding in CRM for organizational leadership." —John Glaser, PhD, Vice President and CIO, Partners Healthcare System The Wiley Essentials Series-because the business world is always changing...and so should you.
"The biotech industry is a complex, rapidly evolving, and criticalindustry. The industry holds great commercial and societal promise,but it is also filled with hype, confusion, and risks. Bergeron andChan do a remarkable job of providing a sweeping insightful, andprobing assessment of the current state and likely evolution ofthis global industry. This book is essential reading for theexecutive who desires a thorough understanding of this business andits potential."--John P. Glasser, Vice President and ChiefInformation Offers, Partners Healthcare System, Inc. "Bergeron and Chan have done a marvelous job integrating manydifferent perspectives to give the reader a coherent road map ofthe biotec...
For clinicians who studied genetics before the age of the genome and have not kept up with recent developments, Bergeron (Harvard U.) provides background information to help them understand the new literature and evaluate the new drugs emerging from the field. First he covers the technology, then the socio-political aspects.
Learn Practical Electronics From a Skilled Mentor! "The text is written as if Dr. Bergeron, who is a highly experienced electronics practitioner, is speaking directly to the reader with a point-by-point commentary about each teardown, complete with clear explanations of the operation and function of every component. By the time the product is completely disassembled, the reader understands the design tricks, component selection, and packaging choices that enabled the product to reach the market." -- From the Foreword by Forrest M. Mims III Amp up your knowledge of electronics by deconstructing common devices and analyzing the revealed components and circuitry. Teardowns: Learn How Electronic...
Create the next generation of AUTONOMOUS ANDROIDS! Construct self-governing 'droids that display physiologically correct behaviors. Co-written by experts in the fields of robotics, artificial intelligence, and medicine, Androids: Build Your Own Lifelike Robots features low-cost DIY projects that translate human physiology into cybernetics. Teach your creations to maneuver with an arsenal of behaviors, respond to stimuli, talk, and listen. This practical, inventive guide even shows how to realistically simulate emotion and aging in your robots. Understand cybernetic and robotics principles Work with programmable microcontrollers Choose and wire sensors, actuators, and servos Program dazzling reflex arcs and behavior loops Enable your automatons to speak and hear Build beating hearts and limbs with flowing veins Create breathing patterns that respond to triggers Mimic humanoid feelings and facial expressions Use prototyping kits and testing devices